21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.2/5 2,439 reviews

21c Museum Hotel Cincinnati - Image 1
21c Museum Hotel Cincinnati - Image 2
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,439 reviews

TripAdvisor Rating  4.5/5  1,840 reviews

Comfortable bed, fixtures need some work

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I've stayed at 21c throughout its opening (2012?), so I'm familiar with the rooms and its general upkeep. This is the first time that I've noticed flickering lights when lights were dimmed, shower and bath handles sticking to the point that I thought they were broken, small surface stains on light colored upholstered furniture (Room 801). In general, the hotel has been kept up very well over the years, but I would hate to see these small things not be fixed. It's a pricey room and something that I only pay for on really special events, so I want things to be exceptional, not just good. Staff was courteous as always. The restaurant was wonderful as always. Just commenting on the fixtures.

Dear Sharon T., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will also ensure that our engineering team takes a look at room 801! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Chandler Front Office Manager

Super location, great staff, very warming and friendly artful environment.

Customer review rating 4.5/5

Ron Families - Confirmed reviews ALL

Very nice.

Dear Ronald, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Chandler Front Office Manager

It was okay

Customer review rating 2.5/5

Sarah H. Solo - Confirmed reviews ALL

I would give my stay a 5/10. It was Mother’s Day weekend and I looked forward to this stay as a break. We used our rewards from our credit card to help pay for the room. I am upset because my room was in the corner with no view except a brick wall. The room felt dark due to the lack of view or natural sunlight since it was enclosed. I am wondering if I was placed in this room because we used our rewards but feels a little unfair that these rooms are blocked out for these types of “non paying customers.” Also, I looked up where to park on FAQ and directed me to the garage. The garage offered $10 overnight stay. The garage charged me $37. When I spoke to the front desk they did not compensate me but told me to call the number on the receipt. I was in disbelief from the lack of customer care. I should have payed for the valet service of $39 if I knew that was the case. Overall, I would not stay here again. Disappointed as I had looked forwards to this stay for Mother’s Day weekend.

Sarah, Thank you for taking the time to provide us feedback on your most recent stay. I am sincerely apologetic that we let you down, especially on Mother's Day! When it comes to room placement, we do not have rooms blocked for guests specifically because they are using rewards. That being said, I do apologize that your room did not have the city view you were hoping for. In regards to the parking situation, we offer valet as a service to our guests here, as we understand that downtown parking can be expensive and often rather troublesome. It looks like you were charged for parking on our end, which I will happily remove and refund for you. Again, I am sorry that we let you down and if you are ever back in the Downtown area, please reach out to us directly and we will ensure you are taken care of from check-in to checkout! Sincerely, Carissa Chandler Front Office Manager

Dirty

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Skittles on the floor. Pube hairs in the shower and one of the pillows smelled badly of body odor.

Dear Mallary, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, as I too would be disappointed if I found Skittles in my hotel room! At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Chandler Front Office Manager

Great customer service, underwhelming rooms

Customer review rating 2.0/5

Celeste H. Couples - Confirmed reviews ALL

The staff was great, very friendly. The rooms were underwhelming and old. We stayed at the Louisville location before and it was beautiful. This Cincinnati location was outdated. The rooms were not comfortable. I felt like staying at a comfort inn would have a better room. The view was awful, they gave us an end unit, which was fine but it just seemed run down. The shower was spraying out water, it seemed like it had calcium build up and a few of the towels had hairs on it. For the price, it just wasn’t a good stay. The staff was great but the hotel was not. We won’t be returning to this location.

Celeste, Thank you for taking the time to provide us feedback on your most recent stay. Guest feedback is truly the only way we can make improvements here at the hotel and for that, we are grateful for you! I would also like to offer my sincerest apologies that you did not feel comfortable during your time with us. Our engineering and housekeeping teams actively work to PM rooms so that issues are resolved as they come up. I will ensure that our team takes a deeper look into your room to make sure it is ready for the next guest. Again, thank you for choosing to stay with us at 21c and we do hope to see you again in the future! Best, Carissa Chandler Front Office Manager

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Other web-users rate our hotel

  • 620 reviews 9.1/10 Location
  • 1,297 reviews 5.9/10 Room
  • 1,133 reviews 8.2/10 Service
  • 472 reviews 4.8/10 Cleanliness
  • 363 reviews 7.2/10 Food
  • 274 reviews 5.7/10 Amenities
  • 117 reviews 4.2/10 Breakfast
  • 73 reviews 7.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.